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Business
Sep 2026
The Culture of Failure and Ambidexterity: The New Paradigm for BPOs
Amid automation, AI, and new consumer demands, the BPO sector needs to rethink its relationship with error, agility, and adaptation
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Milena Camargo
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Thalita Rocha
Gerente de Comunicação e Pessoas
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Thalita Rocha
